Accessibility Statement

City Processing LLC Accessibility Statement

City Processing LLC is committed to ensuring that our services — including our website, client portal, and communication systems — are accessible and easy to use for everyone. We believe every client should have equal access to legal support services, and we strive to comply with the Americans with Disabilities Act (ADA) and follow Web Content Accessibility Guidelines (WCAG) 2.1 AA standards whenever possible.

Our goal is to create a seamless experience for all users, including individuals with disabilities, across desktop, mobile, and assistive technologies.

Our Commitment

To support accessibility, we actively work to:

Design and maintain our website and client portal using accessibility best practices
Provide clear structure, readable text, and keyboard-friendly navigation
Offer content compatible with screen readers and assistive technologies
Ensure contrast, spacing, and font readability where possible
Provide accessible digital forms and alternative submission options
Prioritize usability and continuous improvement across our platforms

We are dedicated to ongoing testing, updates, and improvements as our services expand.

Alternative Access Options

We understand that technology varies and may not meet every user’s needs at all times. If you experience difficulty using our website or portal, we offer alternative ways to receive support and submit documents:

Phone Assistance
Email Submission
Direct Support via Customer Service
Secure digital file delivery upon request

We will make reasonable accommodations to ensure you can access our services and information.

Third-Party Platforms

Some functionality on our site (such as the client portal) may rely on third-party tools or software. While we encourage vendors to maintain accessibility standards, we cannot control or guarantee their compliance. We continuously evaluate third-party providers and choose platforms with accessibility in mind.

Feedback & Support

If you experience any barriers or have suggestions for improvement, we want to hear from you. Your feedback helps us make our services better for everyone.

Contact Us for Accessibility Support:
📧 Email: j.sanchez@nycprocessserving.org
📞 Phone: (646) 676-1184

We will respond promptly and work to provide the information or service you need in a format that works best for you.