Privacy Policy
1. Introduction
City Process Serving LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, upload legal documents through our portal, or otherwise engage with our services in the course of legal process serving.
By using our site or services, you consent to the practices described in this Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name, company, and contact information
- Email address and phone number
- Billing and payment information
- IP address and device information
Legal & Case-Related Information
- Court documents & service requests
- Addresses and identifying information necessary for lawful service
- Affidavits, proofs of service, and related legal records
We only collect case-related information necessary to perform legal process service.
3. How We Use Your Information
We may use your information to:
- Provide and complete process serving services
- Maintain secure record-keeping
- Communicate about service status, affidavits, and billing
- Respond to legal requests, court orders, and compliance obligations
- Improve website experience and customer support
We do not sell or share your information for advertising or marketing purposes.
4. Legal Basis for Processing
We process information for:
- Performance of a contract (service request)
- Compliance with legal obligations
- Legitimate business interests
5. Information Sharing & Disclosure
Your information may be disclosed only:
- To courts, law firms, or authorized case contacts
- To law enforcement when legally required
- To technology providers assisting with secure service delivery (portal, email, digital document tools)
We do not distribute, sell, trade, or rent your personal or case information to third parties.
6. Data Security
We implement industry-standard security practices, including:
- Secure case portal
- Encryption and secure transmission when possible
- Access limitation to authorized personnel only
While we take all reasonable steps to protect your information, no method of transmission is 100% secure.
7. Data Retention
We retain records only as long as necessary to:
- Complete service of process obligations
- Comply with local, state, and court rules
- Maintain accurate business records
Affidavits and legal records may be retained longer per NYC and NY State regulatory requirements.
8. Cookies & Website Tracking
We may use cookies and tracking tools for:
- Website functionality
- Analytics and performance improvement
You may disable cookies in your browser settings.
9. Your Rights
You may request to:
- Review information we hold
- Request corrections
- Request secure deletion where permitted by law
Requests can be sent to:
📧 info@cityprocessserving.com
Certain legal documents cannot be deleted due to compliance requirements.
10. Third-Party Links
Our website may link to third-party platforms (client portal, payment processors).
We are not responsible for third-party data practices. Review their policies separately.
11. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
12. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted here with a revised effective date.