Terms of Service
Overview
By using the services of City Processing LLC, you agree to the following Terms of Service. These terms govern the delivery of process serving and related support services provided by our company. If you do not agree to these terms, please do not submit service requests.
City Processing LLC reserves the right to update or modify these terms at any time. Continued use of our services constitutes acceptance of any changes.
Scope of Services
We provide professional service of process and related legal support services in:
- The Bronx
- Brooklyn
- Manhattan
- Queens
Services include but are not limited to:
📄 Document pickup or digital submission
🚶♂️ Personal service attempts
📍 Verified service documentation
📝 Affidavit of service issuance
🔍 Skip tracing (if applicable)
We do not guarantee successful service in every case, as results may depend on subject availability, address accuracy, or other factors outside our control.
Client Responsibilities
Clients agree to:
- Provide accurate and valid service information, including the correct address for service
- Upload or email legible copies of documents
- Clearly identify the party to be served
- Provide any deadlines related to service
- Communicate changes in writing (email accepted)
We are not responsible for delays or failed service caused by incorrect, incomplete, or misleading information.
Document Submission Options
Portal Upload (Preferred)
Clients may submit documents through our secure online portal for tracking and affidavit delivery.
Email Submission
Clients may also submit documents by email. By doing so, the client consents to electronic communication and delivery.
Service Attempts & Timeframes
We make reasonable and professional attempts to complete service within standard timeframes.
Rush Options
| Service Type | Fee |
|---|---|
| Standard Service | Standard rate |
| Rush – 2-Day | +25% fee |
| Same-Day Service | +100% fee |
Rush fees are non-refundable once attempts begin.
Availability
Rush/same-day requests are subject to availability and confirmation.
Payment Terms
- Payment is due upon affidavit release
- Work may begin prior to full payment at our discretion, but affidavits will not be released until payment is received and cleared
- Accepted payment methods: [insert methods: credit card, ACH, etc.]
Invoices unpaid past due may incur late fees and collection costs.
Affidavit Delivery
Upon completed service or diligent attempts, we will:
- Upload your affidavit to the client portal or
- Email it to you directly
Affidavits are delivered electronically unless otherwise requested.
Cancellations & Refunds
Cancellations must be submitted in writing.
Refund eligibility:
| Status | Refund |
|---|---|
| Work not started | Full refund |
| Attempts already made | No refund |
| Rush/same-day accepted | No refund once assigned |
Compliance & Legal Standards
City Processing LLC and its employees/contractors adhere to:
- New York State process serving regulations
- NYC record-keeping requirements
- Applicable laws governing service of process and affidavits
We reserve the right to refuse service if a request appears unlawful, abusive, or improper.
Limitation of Liability
City Processing LLC is not liable for:
- Court outcomes
- Procedural deadlines missed due to client delay
- Incorrect or incomplete information provided by clients
- Acts beyond our control (weather, building access issues, safety concerns, etc.)
Our liability, if any, will not exceed the total fee paid for the services at issue.
Privacy & Data Security
We maintain confidentiality and safeguard client documents.
Full details are available in our Privacy Policy.
Contact Information
For questions or support:
📧 Email: j.sanchez@nycprocessserving.com
📞 Phone: (646) 676-1184
Acknowledgment
By submitting documents or requesting service, you acknowledge that you have reviewed, understand, and agree to these Terms of Service.